Excelsior College

Ordering

Although we prefer you place your order and checkout through our website, you can place your order by calling (512) 357-2261 or emailing it to sales@lonestarbadge.com.  However, please keep the following in mind when doing so:
 
1) Called-in and emailed orders are a manual process and may be subject to a processing fee to cover the labor needed to put the order in the system.
 
2) Online orders are processed faster than manual orders taken over phone or email.  If you'd like your order processed right away, please order online and feel free to contact us if you have any concerns regarding your in-hands needs.
 
Orders placed online by you are always the quickest and most accurate way to proceess your order.  Some e-commerce websites have online ordering, but simply get an e-mail order request form with your order information and then process it manually.  We are a true online business - everything, from our accounting to inventory to order and customer management, is handled strictly online.  Our customer service team enters the order using the same site and same checkout process that you would if you placed your order yourself, so you can avoid processing delays and inaccuracies by placing the order online when you're ready.  And we're available by email or live chat if you have any questions along the way.

Yes!  A proof of your badge will be created by the system at the time of order.  Please review this proof for accuracy prior to submitting this order.  This is the file that we will use to print and will not be able to make any edits prior to printing.

The photos shown on our website are provided as a general representation of our products.  If you need your order to match exactly what is shown online (the style of the fasteners, the layout and placement of the fasteners, slots, or holes, colors, etc...), please contact us for confirmation.  Unfortunately, our photos may not match exactly what is in our stock at all times, but we'll do our best to accommodate your needs.  Additionally, due to variances in computer monitors and device screens, actual products and colors may vary slightly than your actual physical product (whether stock or custom printed).

Our standard production time is approximately one business day, not including weekends or national holidays.  Production time refers to just the amount of time it takes us to make and prepare your order.  There will be additional time before your order arrives (the transit time) just depending on the UPS transit time to you (we're located in Texas).

Order Status

Any time you need to change or cancel an order, please contact us immediately via live chat, email at sales@lonestarbadge.com, or call (512) 357-2261.  Changes and cancellations will depend on how long it has been since you placed the order.  Due to the fast turnaround time of your products, it may be possible to change or cancel some custom product orders prior to shipping, but cancellation fees or partial payments may apply depending on where the order is in our production stage.  Unfortunately if your order has already been shipped, we're not able to cancel or change it.  Anything additional will have to be ordered again as a new order.

Returns

Since the items you're ordering are custom printed items (custom-manufactured), they can not be returned or refunded.

Shipping and Delivery

Your order will be shipped by UPS Ground.  The transit time will depend on your distance from us (we're located in Texas), but typically ranges from 2-5 business days.  Transit can take longer so it's best to track the order on the UPS website in order to get the most accurate delivery times.

Yes!  As soon as your order ships, we'll email the tracking number to you.  From that email, you can even sign up to receive shipment notifications via text message right to your phone.

Once your order is delivered, you'll also receive a delivery confirmation email (and text, if enabled).

We strive for 100% accuracy when shipping orders, but we, unfortunately, do make occasional errors.  It could simply be that we shipped your order in separate boxes and not all of them arrived yet, or it could be that we made an honest mistake, in which case we'll do whatever we need to do to make it right as quickly as possible.  If you have any issues with a shipment you received, please feel free to contact us at sales@lonestarbadge.com so we can make it right.

Please note that damages, lost, or delayed packages that occur during transit will need to be handled though the shipping carrier.  LoneStar is not responsible for the package once it leaves us.  You will be responsible for reaching out to the carrier (typically UPS) directly and ask for their assistance on how to handle the next steps in order to investiage the package or to start the claim process (if applicable; please note claims can not be filed for First Class Mail shipments).  We're happy to provide you with the tracking number and you can feel free to contact us if there's any other information they need, however, we will not be able to contact the carrier (UPS or the post office) on your behalf.  Any replacement or additional badges needed will have to be purchased again.  We will not replace badges free of charge for missing, damaged, or delayed products as caused by the carrier.