Yes! A proof of your badge will be created by the system at the time of order. Please review this proof for accuracy prior to submitting this order. This is the file that we will use to print and will not be able to make any edits prior to printing.
The photos shown on our website are provided as a general representation of our products. If you need your order to match exactly what is shown online (the style of the fasteners, the layout and placement of the fasteners, slots, or holes, colors, etc...), please contact us for confirmation. Unfortunately, our photos may not match exactly what is in our stock at all times, but we'll do our best to accommodate your needs. Additionally, due to variances in computer monitors and device screens, actual products and colors may vary slightly than your actual physical product (whether stock or custom printed).
Any time you need to change or cancel an order, please contact us immediately via live chat, email at sales@lonestarbadge.com, or call (512) 357-2261. Changes and cancellations will depend on how long it has been since you placed the order. Due to the fast turnaround time of your products, it may be possible to change or cancel some custom product orders prior to shipping, but cancellation fees or partial payments may apply depending on where the order is in our production stage. Unfortunately if your order has already been shipped, we're not able to cancel or change it. Anything additional will have to be ordered again as a new order.
Since the items you're ordering are custom printed items (custom-manufactured), they can not be returned or refunded.
The transit time in the mail (after the production time) will depend on the method you select and your distance from us (we're located in Texas). Economy shipping (typiaclly USPS First Class Mail) usually takes 2-5 business days, but can take longer up to 10 business days. Priority shipping (typically USPS Priority Mail) usually takes 2-3 business days. UPS Ground can take 2-5 business days. Please refer to the estimated delivery dates for each method at checkout or contact us if you have any questions on how long your order will take to arrive.
Yes! As soon as your order ships, we'll email the tracking number to you. From that email, you can even sign up to receive shipment notifications via text message right to your phone.
Once your order is delivered, you'll also receive a delivery confirmation email (and text, if enabled).
We strive for 100% accuracy when shipping orders, but we, unfortunately, do make occasional errors. It could simply be that we shipped your order in separate boxes and not all of them arrived yet, or it could be that we made an honest mistake, in which case we'll do whatever we need to do to make it right as quickly as possible. If you have any issues with a shipment you received, please feel free to contact us at sales@lonestarbadge.com so we can make it right.
Please note that damages, lost, or delayed packages that occur during transit will need to be handled though the shipping carrier. LoneStar is not responsible for the package once it leaves us. You will be responsible for reaching out to the carrier (typically UPS) directly and ask for their assistance on how to handle the next steps in order to investiage the package or to start the claim process (if applicable; please note claims can not be filed for First Class Mail shipments). We're happy to provide you with the tracking number and you can feel free to contact us if there's any other information they need, however, we will not be able to contact the carrier (UPS or the post office) on your behalf. Any replacement or additional badges needed will have to be purchased again. We will not replace badges free of charge for missing, damaged, or delayed products as caused by the carrier.
